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Paypal payment marked as paid but not actually paid

Symbiosis PDX

Posted on April 1, 2022

Hello Leen,

Can you check these payments

Old payments that are marked as paid:

New payments (see screenshots) that show that they never got the money (payment cancelled), which I had to approve:

If the old payments were cancelled then where is the money and why is that not reflected in the original payments?

I think the cancelled funds may still be in your paypal account and not returned to our balance. Can you provide more details on what happened with the money for the old payments from 2021?

Symbiosis PDX

Posted on April 5, 2022

Leen, can I ask you to contact SJAC directly regarding the November payment? Maybe an email thread will be better and quicker way to handle this?

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